Technical Account Manager
A Technical Account Managers is a person from our customer support team that has been especially assigned to your account. As such, your TAM will not only be familiar with your environment, people and ongoing needs, but is also someone you know and trust to give you the assistance you require, whether it’s a simple advice or hands-on support. He will also serve as a proactive adviser, informing you on new ways to better your infrastructure.
Think of your TAM as an extension of your team, keeping you up-to-date with new services and solutions that might interest you or vulnerabilities you may have. Your TAM is at your disposal on a day-to-day basis, and is there to answer ongoing questions and inquires, just like any other employee in your company.
Alerting & Monitoring
Unexpected faults in your cloud environment can impact your company’s performance or even bring things to a complete stand still, preventing your teams or customers from accessing their valuable data. Are you willing to take that chance? With CloudZone’s Managed Services you can have live comprehensive visibility of your entire infrastructure.
At CloudZone, we like to know things before they become an issue. Using our well devised monitoring solution which is based on the industry’s best practices, our automated system generates notifications which alerts us to a faults in your environment. This is promptly solved without you even knowing about it. Our monitoring system provides us with a timely and accurate information of how your resources are performing, which helps us help you manage your business better.
Backup, DR & Business Continuity
By using the cloud you can achieve offsite, highly available Backup & DR Solutions. Backups are offloaded to a remote cloud datacenter in one of dozens of regions around the globe based on your personal preference.
Utilising built-in cloud Backup & DR solutions you are guaranteed end-to-end support and compatibility. With retention times of up to 99 years and layer 3 DR solutions, you can fulfill your backup requirements in the cloud.
Want to use your existing backup Software? No problem, with our vast experience and knowledge we can integrate your existing backup environment into the cloud.
Take advantage of our multi-cloud approach for business continuity, generating the right workloads using more than one cloud vendor produces a true and meaningful alternative when something goes array.
Being Managed by CloudZone also means your automation process is being looked after, from top to bottom. We design, develop, deploy and maintain your DevOps toolkit, providing you with provisioning and monitoring for your infrastructure, at all times.
We choose the right tools to automate your environment which will help you to implement or deploy your system from an infrastructure level to an application level.
Our DevOps team automates processes to manage your application’s lifecycle. We utilize services such as CloudFormation and TerraForms with configuration manager tools like Ansible, Puppet and SaltStack so that you can have a reliable and manageable environment.
By using automatic deployment for bug-less and reliable application we help to prevent human error, assist with troubleshooting and gain full infrastructural and applicative visibility.
We create proper tooling for configuration management, security updates/patches, backup and snapshots of your cloud environment so your application remains healthy over time and with the required back-up/snapshot retention.
Cloud computing often raises concerns of data security and compliance. One of the key benefits of having your cloud infrastructure in the hands of experts, is having the peace of mind knowing your data is protected. We have processes in place to ensure maximum protection across your entire environment.
With the help and guidance of our experts you will be able to meet indusry compliance standards such as HIPAA, PCI-DSS and more.
Using the right tools gives us full visibility across your environment so that we can alert you when there is breach in your system.
Our team deploys tools for intrusion detection or prevention which keep your environment safe from malicious attacks.
Using our own home-brewed recipe for Financial Operations, we can help you save significant percentage on your monthly bill. This process which was developed by the CloudZone team, is free of charge to our Managed customers. Rather than it being just another ad hoc service, our Customer Success team constantly monitor to see how your resources are doing and make adjustment to them accordingly, saving you money over time.
DESIGN FOR MAXIMUM COST REDUCTION
We ensure that you’re utilizing the most cost-effective cloud services, that you are using the right instances with their correct use and that your architecture is designed to be server-less and simply cost less.
LEVERAGE THE POWER OF THE CLOUD
Our team will manage your dev/test environments, tag resources, shutdown cloud services or activate disaster recovery environments when needed.
IMPLEMENT GOVERNANCE POLICIES
We track and manage changes, automate workflow for policy actions & process of purchasing , modify Reserved Instances across accounts and avoid surprise cloud costs.
FIND & ELIMINATE WASTE
Our Customer Success team will optimize the use of your resources and will manage snapshot retention, archiving & Reserved Instance purchases.